Order Processing
Account Login or Creation:
° Existing Customers: If you have an account, please log in with your email address and password.
° New Customers: You will be prompted to create an account. This allows you to save your information for future orders and track your purchases.
Placing Order:
° Browse Our Products: Explore our wide selection of fireworks on our website. You can navigate by category, brand, or specific effects.
° View Product Details: Click on any product to see detailed information, including descriptions, videos, pricing, and any safety guidelines.
° Add to Cart: Once you’ve found the items you want, select the desired quantity and click the “Add to Cart” button. Your selected items will be added to your virtual shopping cart.
° Review Your Cart: Click on the shopping cart icon (located at the top right of the page) to view the items you’ve added. Here, you can adjust quantities or remove items.
° Proceed to Checkout: When you’re ready to complete your order, click the “Checkout” button.
Checkout:
° Shipping Information: Enter your complete shipping address. Please note our shipping restrictions and requirements, especially regarding legal shipping zones for fireworks.
° Shipping Method: Select your preferred shipping method, if applicable. Keep in mind that fireworks typically ship via ground transportation. You will see the shipping costs calculated here.
° Payment Information: Choose your preferred payment method (e.g., credit card, debit card, other options if you offer them) and enter your payment details securely.
° Review and Place Your Order: Before finalizing your purchase, carefully review all the information, including the items in your cart, shipping address, shipping method, and payment details. By placing your order, you acknowledge the 24-hour processing timeframe. Once you’re sure everything is correct, click the “Place Order” or “Submit Order” button..
° Order Confirmation: After your order is successfully placed, you will see an order confirmation page with your order number. You will also receive a confirmation email with your order details.
Our Process After You Place Your Order:
° Order Receipt and Confirmation: Once you submit your order, our system immediately receives it and generates an order confirmation. This confirmation is sent to the email address you provided, detailing the items ordered, quantities, shipping information, and total cost.
° Order Review: Our team reviews your order to ensure all necessary information is complete and accurate, including shipping details, payment information, and compliance with any minimum order requirements.
° Inventory Check: We verify the availability of all the items in your order from our inventory at our warehouse. In the unlikely event an item is out of stock, we will promptly contact you to discuss alternate options or potential adjustments to your order.
° Order Processing and Fulfillment: Our warehouse team carefully selects and prepares your specific items for shipment or pickup. This process typically takes at least 24 hours from the time your order is placed. For large or complex orders, this may take slightly longer.
° Shipping Arrangement (for shipped orders):
- We prepare your order for secure shipment, ensuring it complies with all regulations for transporting hazardous materials (fireworks).
- We generate shipping labels and arrange for pickup with our chosen freight carrier.
- You will receive a shipping notification email with tracking information once your order has been picked up by the carrier.
° Pickup Notification (for pickup orders):
- Once your order is fully assembled and ready for pickup at our Hialeah, Florida warehouse, our staff will contact you (via email or phone, based on your provided contact information) to confirm your pickup time.
- For wholesale pickup customers, we will also ensure the required DOT release and placards are prepared for your signature and distribution.
° Order Completion: Once your order has been shipped or picked up, the order status in our system is updated to “Completed.”
° Customer Support (as needed): Our customer support team is available to assist you with any questions or concerns you may have throughout this process. Please don’t hesitate to contact us if you need assistance.
